Platform
Most operations software is a set of destinations. You go to the reporting tool, then the scheduler, then the spreadsheet, and you are the thing connecting them.
Claritus.One is built the other way round. One layer observes the organization, works out what it means, decides what to do, does the part it is permitted to do, and learns from how that turned out.
The operating loop
Any one of these on its own is a feature. Together, and running continuously, they are an operating layer. The gap in the ring is where the loop closes — what happened after an action feeds straight back into what gets raised next.
1,412
signals read in the last hour
Observe
Read every system continuously, not on a refresh schedule.
Visits, shifts, clock punches, calls, claims, credentials. Claritus keeps a current picture of the organization rather than a snapshot somebody asked for.
Sixty-four centers, seven markets, nine categories of source system.
How it is built
A warehouse is a place data goes. A BI tool is a place people go to ask it questions. Neither is accountable for anything happening as a result.
The layer that matters is the one in the middle: the model of the organization that makes cross-system reasoning possible at all. Everything above it is only as good as that.
Claritus.One
Operational intelligence
What the platform knows, coordinates, and executes
Operational context and knowledge
One resolved model of locations, providers, shifts, visits, hours, and money
Reading from and writing back to the systems of record
Your existing systems
EMR, scheduling, HRIS, payroll, revenue cycle, CRM, telephony, BI
Hover a layer to see what it depends on
The four parts
These are not products with separate roadmaps that happen to share a login. Each one is unusable without the others, which is the whole reason it works.
What the platform knows
The Daily Brief, anomaly detection, forecasting, and the explanations behind them. This is the layer that decides what is worth an operator’s attention today, and what can wait.
What the platform coordinates
Scheduling, workforce, patient flow, revenue cycle and the contact center are not separate products here. They are the domains the same platform reasons across, which is the only reason it can trace a volume change through to labor cost.
What the platform executes
Agents with roles, permissions, approval thresholds and a complete activity history. They do the work that used to require another coordinator, and they stop at the line you draw.
Where the platform gets its context
Reading from EMR, scheduling, HRIS, payroll, revenue cycle, CRM, telephony, BI and the spreadsheets your team actually maintains — then resolving all of it into one model of the organization.
Administration
A platform that recommends staffing changes across seven markets needs to know your org structure, who is allowed to approve what, and what “adequately staffed” means at each site. None of this is exciting. All of it decides whether the rest is usable.
See the loop running
We will run a demo against a network shaped like yours — the same number of sites, the same systems, the same operating standards — and show you what the brief would have said this morning.